Which order type is recommended for Service Planning?

[Bernd Welter]

Hi folks,

some of my partners are dealing with the optimization of the schedules of service technicians. In terms of the meta restrictions their focus is:

• Quantities : irrelevant
• Timeframes : significant
• Skillsets : significant

Now as the order types DeliveryOrder, PickupOrder and PickupDeliveryOrder are meant to deal with the irrelevant quantities: is there a clear recommendation which one of the types should be used to modell service technicians?

What are the benefits / obstacles / disadvantages of the order types in this context?

Bernd

[Bernd Welter]

An here comes the response form the Competence Center:

We generally model these types of service orders as deliveries without set capacities.
Modelling them as pickups would be fine as well.

Credits to Tom H.

[Bernd Welter]

Tadaaaa - we now (v1.32 / 5.11.2025) support a dedicated order type called ServiceOrder!

• Concept Page "orders"
• StartOptimization