PTV Logistics Product Forum

Hi,

while trying to exchange xServer by Developer at one of our customers, I have to implement the following requirement:
calculate the times and distances again for an existing tour, respecting the time slots for all locations.
So I call the Optiflow API with the same data as for the initial optimization, but pass the current sequence as route. To achieve that Optiflow doesn't change the sequence, I use the respectedSequences and suitable categories in the tasks.

I then get the following result:
{
"traceId": "prod_e8dd70d1577dce418fa28e746ac3dff9",
"description": "A product-specific restriction is exceeded.",
"errorCode": "ROUTE_OPTIMIZATION_RESTRICTION_EXCEEDED",
"causes": [
{
"description": "The request is not allowed to contain routes.",
"errorCode": "ROUTE_OPTIMIZATION_ROUTES_FORBIDDEN",
"parameter": "$.routes",
"details": {}
}
],
"details": {}
}

Is this a problem with the current plan assigned to this customer, or is it caused by the data we passed to the service?

it is caused by your plan. The standard plans do not allow for routes as a input parameter. Please contact your sales representative. They can inform you about the license implications of using routes and if need be provide you with a test license that does allow routes.