Important change in PTV Logistics HELPDESK (15.9.2024)

[Bernd Welter]

HI there,

just wanted to let you know that we separated the helpdesk categories on September, 15th, 2024:

• The PTV Logistics products are now supported through https://support.ptvlogistics.com/en-US/ (new URL)
• The former PTV Mobility products stay available through https://support.ptvgroup.com/en-US/ (known URL)

If you are a PTV Logistics customer and log in in the wrong portal you won't find your "old" tickets. Go for the new URL then. We already migrated your tickets to the new system!
Create all new tickets in the proper portal.

LEFT : new Logistics URL
RIGHT : old mobility URL

Best regards,
Bernd

[Bernd Welter]

Nothing is as stable as change...

In December 2025 we will migrate the helpdesk to a new infrastructure.

If you write an emal to Support.xserver.de@ptvlogistics.com you will already trigger your new tickets via the new ZENDESK driven frontend. Give it a try!

[Bernd Welter]

Hi therem

Due to the recent changes in the context of "Migration to Zendesk" you can now access your tickets through the following URLs:

• Old tickets ("PTV1232...") : https://helpdesklogistics.powerappsportals.com/en-US/ (readonly as far as I know)
• New tickets (ZEN DESK Portal "#123..."): https://support.ptvlogistics.com/hc/en-001

If you are running into issues let us know!

Bernd