French overseas departments
Posted: Tue Aug 09, 2022 2:26 pm
Here's a tricky info I wasn't aware so far -customer installed a EUR 2022.2H map and did run into this error
Technically spoken the server tries to locate time zones (Feature Layers) for all integration units that occur in the map.
Potential solutions:
The IU codes mentioned in the text are the French Oversea departments which are not located within the geography of Europe:Recently we have been trying to install the newest map we have received from you (EUR2022_2H_Master), but we have encountered issues with it on both of our xServer1 and xServer2 instances.
I have managed to find relevant information in the logs:
2022-08-09 00:49:41,071;ERROR;com.ptvgroup.xserver.runtime.module.ModuleMain;Root cause message: Error loading FeatureLayer data for map.
2022-08-09 00:49:41,071;ERROR;com.ptvgroup.xserver.runtime.module.ModuleMain;Fault details: {hint:The map lacks PTV_TimeZones for blm_d, glp_d, guf_d, maf_d, mtq_d, spm_d. Please contact your PTV representative to obtain the missing files.,}
Can you send us a new download link of the map which would include all missing files?
- blm = Saint Barthelemy
- glp = Guadeloupe
- guf = French Guiana
- maf = Saint Martin
- mtq = Martinique
- spm = Saint Pierre and Miquelon
Technically spoken the server tries to locate time zones (Feature Layers) for all integration units that occur in the map.Potential solutions:
- wait for some info about a setup update
-
remove each integration unit that triggers such an error (don't forget to perform a backup) - sufficient if you don't need them (e.g. because you only operate in continental europe) - add the missing time zones - get back to your technical counterpart at PTV